2020-05-22 | Dream | Terminals
I was trying to book a flight that was leaving in a couple of hours. The new system required travelers to book and purchase tickets themselves. The airline created a seating area with various kinds of terminals. Some were flat. Some were round with a CRT next to different colored keys. There were no instructions. I tried one terminal, and it was confusing, so I went to a different bay of terminals around the corner and tried on one of the combo/colored keys terminals. I noticed there were some telephones set on top of some of the terminals, and they had a code on the bottom that looked kind of like the code for the flight.
After trying for five minutes or so, I saw a group of airline staff and asked one if they could help me book a flight, since I was not having much luck doing it myself. A man in his twenties with blond hair grabbed one of the phones sitting on top, removed a cord from the side of the phone, plugged it into the terminal, and entered the flight code. The terminal then booked the flight. I asked him why he just didn't use the terminal, and he said using the phone connection worked much better. I asked him why all the terminals weren't connected to phones, and as he shrugged he didn't know, the other staff glared at him, like he wasn't supposed to share this with the customers.travel